Question 1

If we received product in damaged condition or product is DOA (Dead on Arrival). Or, what solution you provide if product got faulty within 10 days of purchase ?"

Accepted Answer

We sell Genuine and Branded Products only. It comes with Manufacturer Safe Packaging and we take utmost care to deliver safely. But still you received in damaged condition then you have to bear the damaged loss. As such, it never happened since 9 years.

As far as DOA is concerned, you still get warranty services instead of replacement.

Note: If the installation is done by our Channel Partner (if any) then we’ll replace the damaged and DOA Product with a new one if report within 3 days of delivery.

Question 2

Can I purchase directly from you and get installation free of cost from your local partner ?

Accepted Answer

No! Our Local partner will ask for installation charges or Comprehensive AMC Charger if applicable. But you will get quality services at reasonable charges from our Authorized Channel Partners.

Question 3

Can I purchase directly from you and install through our own installer? If yes then who will provide warranty services ?

Accepted Answer

Yes! You can purchase from and you can install through your own installer at your presence only. You will get warranty services from the Principle Company as per their terms and conditions. We send all our branded products along with GST Bill to get warranty services.
However, If you still face any issue to get warranty services locally, then you can send the faulty product to us and we will avail warranty services from a Principle company on the behalf of you and then we will courier to you as well.

Question 4

What should I do if the payment is not accepted ?

Accepted Answer

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please it.apsinfosys@gmail.com notify us about the problem. We can manage the order manually.

Question 5

How can I change delivery address ?

Accepted Answer

Sign in to your account and go to “my account”. On “my account” you can change all your contact information.

Question 6

Why is website design and development important?

Accepted Answer

A well-designed website can help you form a good impression on your prospective customers. It can also help you nurture your leads and get more conversions. But, more importantly, it provides good user experience and helps your website visitors access and navigate your website with ease.
 
Let’s look at six reasons web design is important.
1. It sets the first impression
2. It aids your search engine optimization (SEO) strategy
3. It sets the impression for customer service
4. It builds trust with your audience
5. Your competitors are doing it
6. It creates consistency

Question 7

What are the delivery charges ?

Accepted Answer

Delivery charges are dependent on the shipment requirements. If the products on your order are due to special requirements (for example dry ice) extra fee will be added to the shipment charges. You can see the shipping fees in the checkout process before the payment is made.

Question 8

Do you have the product in stock ?

Accepted Answer

All the products which are shown on our site are available. Order lead time depends on the products and quantities.

Question 9

How do create an account ?

Accepted Answer

Go to this page https://www.apsinfosys.com/login and click “create a new account”, then just fill in all the needed information and click “create”.  After submitting the form, your account will be confirmed and you will be notified.

Question 10

Why You Need Security Cameras and Video Surveillance Systems?

Accepted Answer

Having a surveillance system deter people from theft and vandalism. Not only that, but if they do decide to go through with it, you'll have concrete evidence of who did it and when. This can save you a lot of hassle when you need to provide evidence for police investigations.

7 reasons why you need security cameras and video surveillance systems for your business?
1. Reduce Shrinkage
2. Keep Your Employees Productive
3. Resolve Disputes Quicker
4. Better Workplace Safety
5. Protect Yourself From Legal Action
6. Protect Your Employees and Clients
7. Get Peace of Mind

Question 11

How can I retrieve my password ?

Accepted Answer

You can retrieve your password by clicking “forgot password?” Instruction on password retrieval will be send to your email.

Question 12

Security ?

Accepted Answer

Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.

Question 13

Can I track my order ?

Accepted Answer

We will send you the tracking code of the shipment when the parcel has been sent.

Question 14

Shipping time ?

Accepted Answer

Shipping time will be confirmed on the order confirmation document.

Question 15

Shipping cost ?

Accepted Answer

Shipping costs are dependent on your location and products on your order. Some products need to be shipped in dry ice. These dry ice shipments have a slightly higher shipping fee. Our online store shows the shipping fee and shipping cost automatically on the checkout.

Question 16

Changing the shipping address ?

Accepted Answer

You can easily change your shipping address on your account. You just need to login and click “my account” and “edit”.  You can also change the shipping address during the checkout process if you need. Just click “edit” below “shipping address”.

Question 17

Why Information technology is important?

Accepted Answer

Information technology has become an essential part of every business today. It helps organizations to automate their processes and streamline their operations, which ultimately leads to increased efficiency and productivity. IT Services such as APS Infosys provide businesses with the latest technologies and tools necessary to run their operations effectively. IT enables businesses to store and analyze data, communicate with customers and employees, and manage their finances and resources. In today's digital age, having a strong IT infrastructure is critical for businesses to stay competitive and succeed in the market.

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